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Triage records from a public form

Some models collect submissions from people outside the app, through a shared form link: feature requests, bug reports, survey answers. Each submission arrives as an ordinary record, with only the form's fields filled in. Triage means completing the rest.

  1. Open the model and sort by Updated, newest first, to bring new submissions to the top.
  2. Open a submission and fill in the fields the form didn't ask for, such as an owner or a status.
  3. Click Save.

A saved view such as status:empty keeps a ready-made triage queue; see Save a view.

Good to know: if the form also publishes a public board, approved submissions are visible outside the app, and outside visitors can vote and comment on them. Setting up forms and moderating boards is done by admins; see Publish a public form and Moderate a public board.